FAQs
DO YOU CHARGE SALES TAX?
Tax is applied to orders in the state of California and for all countries which require VAT.
Domestic orders typically take 2-3 business days to process. Please anticipate longer processing times around holidays. Have an urgent question about an order? Feel free to email us at hello@aldrisurapparel.com.
WHAT IF I NEED TO CHANGE MY ORDER?We are happy to help! Please email hello@aldrisurapparel.com as soon as possible to prevent the incorrect order from being processed & shipped before we can assist you.
WHAT'S YOUR RETURN & EXCHANGE POLICY?We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags) within 14 days of purchase. Simply visit our Online Return and Exchange . We do not offer free returns on international orders or pre-ordered items. We do not accept returns for final-sale items.
For further questions, feel free to email hello@aldrisurapparel.com.
CAN I RETURN OR EXCHANGE SALE / FINAL SALE PRODUCTS?
Products that are listed as Sale / Final Sale are not eligible for returns or exchanges. This includes returns for store credit and exchanges of any kind, be it size, color or style. There are no exceptions.
After we receive your returned order, it usually takes 24-48 hours to get your return processed.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?Depending on the time of the year, most orders arrive within 3-7 business days! Please allow a few more days for orders around the holidays. If you do not receive your order in a timely manner, feel free to email us at hello@aldrisurapparel.com for any questions or concerns you may have.
WHAT IS YOUR SHIPPING POLICY?For U.S. orders, we offer free ground shipping on all orders over $75. For orders less than $75, we have a Standard Ground shipping (3-7 business days). Cost will be calculated at checkout based off of your shipping address and the weight of the package.
DO YOU SHIP INTERNATIONALLY?For some products, YES. Please refer to the product description of the item(s) you are interested in for available countries (look for the corresponding flag emojis!) ALDRI SUR is not liable for any taxes/duties/fees imposed within the recipient's country.
HOW DO I TRACK MY ORDER?Once you place your order, you will receive a confirmation email within 48 hours with tracking information and order details. If you do not receive this email or have any questions, feel free to email hello@aldrisurapparel.com.